Privacy Policy, Terms of Service & Data Notice

Acceptance of Terms & Mandatory Discontinuation Clause

This document constitutes a legally enforceable master agreement between you (whether acting individually as a community member, or as a Discord server owner, administrator, or staff representative) and ModMate ("Service", "we", "us", or "our").

• Unequivocal Consent by Access or Use: By installing, configuring, inviting, accessing, interacting with, or continuing to utilize any ModMate Discord bot instance, web portal, verification system, support ticketing interface, API, or staff dashboard, you acknowledge that you have read, understood, and unconditionally agree to be bound by all provisions of this unified Privacy Policy, Terms of Service, and Data Notice.
• Mandatory Discontinuation for Non-Agreement: If you do not agree to, understand, or accept any term, condition, or limitation set forth in this agreement, you are strictly prohibited from using the Service and must immediately discontinue all access, operation, and use of ModMate. Your sole, exclusive, and complete remedy in the event of any dissatisfaction or disagreement with these terms is to cease using the Service entirely.
• Required Actions for Discontinuation: To effectuate discontinuation, you must: (a) immediately cease visiting or logging into any ModMate-powered member portals, application systems, or dashboards; (b) revoke OAuth2 authorizations granted to ModMate or community BYOB applications via Discord User Settings → Authorized Apps; and (c) in the case of server owners or community administrators, remove or kick the bot from all Discord servers under your control and cancel any active recurring subscriptions via the Stripe customer portal.
• Ongoing Ratification: Any continued presence of the bot within your server, or any subsequent authentication or interaction with the Service following the publication of any modifications to this agreement, constitutes affirmative, ongoing ratification and legally binding acceptance of all updated terms.

Platform Architecture & Data Governance

ModMate provides automated community infrastructure to independent Discord servers ("Communities"). To ensure maximum legal clarity under global data privacy regulations (including EU/UK GDPR):

• ModMate as Data Processor / Service Provider: ModMate develops, hosts, and provides the software tools, database storage, bot runtime, and dashboard user interfaces. ModMate acts strictly as a software platform and Data Processor on behalf of Community Administrators.
• Community Administrators as Data Controllers: The owner, administrators, and designated staff of each individual Discord community act as independent Data Controllers regarding the specific member interactions, support tickets, custom application questions, and moderation actions taken within their respective servers.
• Strict Multi-Tenant Data Isolation: All community configuration, moderation records, verification logs, and OAuth credentials are systematically partitioned into isolated tenant storage realms. No community has access to another community's records or private credentials.

Information We Process

To provide automated community verification, support ticketing, anti-raid protection, and moderation workflows, the Service processes the following categories of data:

Zero Data Brokering: ModMate does not sell, lease, rent, or trade user data or OAuth tokens to advertisers, data aggregators, or external commercial third parties under any circumstances.

Subscriptions, Payments & Strict No-Refund Policy

Certain premium features, including multi-server role synchronization, enhanced category limits, priority processing queues, and advanced rejoin automation, are offered via paid subscription plans ("ModMate Premium").

• Payment Processing: All payments, billing details, and invoicing are handled securely through our payment provider, Stripe Inc. ModMate does not directly store or handle raw credit card numbers or banking secrets.
• STRICT DIGITAL NO-REFUND POLICY: All purchases, subscription fees, upgrades, promotional activations, and renewal charges for ModMate Premium are strictly final and non-refundable under all circumstances. Because ModMate Premium provisions instantaneous multi-server infrastructure, allocated database capacity, token recovery services, and computational resources immediately upon purchase or checkout, we explicitly do not provide refunds, partial credits, or pro-rated refunds under any circumstances.
• Promotional Codes, Discounts & Free Trials: ModMate may from time to time offer promotional codes, discounted rates, or trial periods (such as promotional trial codes or campaign vouchers). Any promo code or discount is offered solely at the company's discretion and may be modified, revoked, or canceled at any time without notice or liability. Unless explicitly specified otherwise in writing: (a) promotional codes are strictly limited to one use per customer or Discord user; (b) promotional codes possess no cash value and cannot be redeemed, transferred, or exchanged for cash; (c) trials automatically convert to free-tier status or renew according to the checkout disclosure upon expiration; and (d) any fraudulent use, resale, exploitation, or abuse of promo codes will result in immediate revocation of all associated subscriptions and permanent account termination.
• Company Right to Terminate or Cancel Subscriptions at Any Time: ModMate expressly reserves the absolute unilateral right to modify, suspend, refuse service, or cancel any user or server's subscription, trial, or platform access at any time, with or without cause, and with or without notice. In the event of subscription cancellation or termination by ModMate, the customer shall have no entitlement to any refund, damages, or financial compensation of any kind.
• Express Waiver of Withdrawal Rights: If you are a resident of the European Union, United Kingdom, or any jurisdiction granting statutory consumer withdrawal / cooling-off periods (such as the EU Consumer Rights Directive), you expressly acknowledge, agree, and request that the digital service commences immediately upon purchase or redemption, and you hereby explicitly waive any statutory 14-day right of withdrawal or return.
• Subscription Cancellation by Customer: You may cancel future automatic renewals at any time via the Stripe Customer Portal accessible in your server's billing settings. Upon cancellation, your subscription remains active until the conclusion of the current prepaid billing period, after which it downgrades to the Free Tier without further charges.
• Chargebacks & Dispute Policy: Initiating an unauthorized chargeback or payment dispute without prior good-faith communication with ModMate administration results in immediate revocation of Premium access across all associated guilds and may lead to permanent platform-wide blacklisting and legal recovery.

Mergers, Asset Sales, Platform Transfer & Service Discontinuation

In the course of business evolution, ModMate operations may change, merge, be sold, or shut down. The following terms govern data handling and commercial obligations:

• Sale, Acquisition, or Corporate Transfer: In the event that ModMate, its parent company, or its platform assets are acquired, merged, sold, reorganized, or transferred to another individual, entity, or corporation ("Successor Entity"), user data (including account identifiers, moderation records, configuration profiles, and encrypted tokens) will be transferred to the acquiring entity as part of the business assets. You expressly consent and agree to the assignment, succession, and transfer of all user agreements, subscription records, and personal data to the Successor Entity without requirement of further notice or re-authorization.
• Service Discontinuation & Platform Shutdown: ModMate reserves the unrestricted right to permanently shut down, discontinue, or sunset the platform, bot, dashboard, or any feature thereof at any time upon reasonable public notice or immediate notice in extraordinary circumstances. In the event of a total platform or service shutdown: (a) all active subscriptions will be canceled and no future billing will occur; (b) no refunds, pro-rated rebates, or credits will be issued for remaining portions of any active billing cycle; (c) customer OAuth tokens, configuration files, and temporary databases will be securely expunged or permanently deleted in accordance with data protection regulations; and (d) ModMate and its operators bear zero liability for any disruption, server member loss, or operational impacts resulting from the shutdown.

Community Protections, Limitation of Liability & Indemnification

To protect both ModMate and the diverse communities utilizing our software, the following legal protections govern all platform usage:

• Independent Third-Party Application: ModMate is an independent software tool and is not affiliated with, endorsed by, or sponsored by Discord Inc. All users and community administrators are solely responsible for ensuring that their server policies, automated actions, and member rules comply with the Discord Terms of Service and Community Guidelines.
• Service Provided "AS IS": ModMate is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, implied, statutory, or otherwise. ModMate makes no guarantees regarding uptime, bot latency, continuous Discord API availability, or immunity from Discord rate-limits.
• Limitation of Liability: To the fullest extent permitted by applicable law, in no event shall ModMate, its founders, operators, or contributors be held liable for any direct, indirect, incidental, punitive, special, or consequential damages. This includes, without limitation, damages for loss of server members, channel or role misconfigurations, Discord platform bans or terminations, unauthorized access, server raid damage, or disputes between community members and staff.
• Community Administrator Indemnification: Community administrators, server owners, and licensees agree to defend, indemnify, and hold harmless ModMate and its operators from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) their server management or configuration; (b) any breach of Discord Terms of Service; (c) disciplinary or moderation actions taken against their community members; or (d) any third-party claims brought against their community.

Cookie Policy & Storage Transparency

ModMate maintains a minimal, zero-tracking cookie footprint:

• Strictly Necessary Session Cookie: When authenticating via Discord OAuth2, the Service sets an encrypted first-party session cookie (connect.sid). This cookie is strictly necessary to maintain your authenticated login session across requests.
• Security Flags: All authentication cookies are transmitted exclusively over TLS (HTTPS) with HttpOnly, SameSite=Lax, and Secure attributes enabled.
• No Advertising or Tracking Pixels: We do not employ third-party advertising cookies, cross-site beacons, marketing trackers, or external behavioral analytics.

Data Retention & Security Measures

• OAuth Token Encryption & Invalidation: OAuth access and refresh tokens are encrypted at rest using AES-256-GCM. Tokens are automatically refreshed via background schedulers and revoked upon user account deletion or explicit authorization removal in Discord.
• Moderation & Enforcement Records: Infraction logs and active bans are retained indefinitely or until server administrator revocation to enforce community safety and prevent repeat violations.
• Audit Logs & Session Data: Security login logs and audit trails operate on automated FIFO (First-In, First-Out) rotation to prevent unnecessary perpetual storage.

Individual Privacy Rights (GDPR, UK GDPR & CCPA)

Users hold legal rights regarding their personal data, including the rights of access, rectification, portability, and erasure ("Right to be Forgotten"). Because Community Administrators act as Data Controllers for moderation and guild records:

• To request deletion of support ticket transcripts, applications, or role data within a specific server, members should contact the respective Community Administration through the Member Portal.
• To request platform-wide erasure of ModMate account data, or to report platform concerns, inquiries may be submitted via support ticket or via our official Discord support channel.
• Note on Security Exceptions: Active moderation infraction records (such as active bans) are retained under our overriding legitimate interest in community safety, fraud prevention, and platform integrity (Art. 17(3)(b) & (e) GDPR).

Children's Privacy & Age Requirements

ModMate is strictly not intended for or directed toward individuals under 13 years of age (or 16 years of age in territories where local law imposes higher digital consent thresholds), in strict alignment with Discord Terms of Service and COPPA. If we discover that personal data of a minor under the minimum legal age has been submitted without verified parental authorization, such information is immediately expunged.

Changes, Amendments & Discontinuation Remedy

ModMate reserves the right to amend, update, or revise this unified Privacy Policy and Terms of Service as necessary to reflect infrastructure changes, legal rulings, or regulatory guidance. Notice of material updates will be posted on this page with an updated "Effective Date".

Your continued use of any ModMate bot, member portal, verification workflow, API, or dashboard after any amendment constitutes your complete, affirmative, and irrevocable acceptance of the revised agreement. If you do not agree to any updated provision, your sole and exclusive remedy is to immediately discontinue use of the Service and remove the application as described in Section 01.