Discord Ticket System with Free Web Transcripts

Deliver fast, high-touch support inside Discord without subscription fees or locked transcripts. ModMate includes multi-department button panels, one-click staff ticket claiming, modal questionnaires, and permanent searchable HTML web transcripts.

Add ModMate to Discord · Free Open Staff Dashboard

Permanent Searchable HTML Transcripts

Never lose critical ticket logs. Every closed ticket generates a secure, beautiful web transcript complete with member avatars, timestamps, and media attachments.

Multi-Department Button Panels

Route queries accurately. Set up custom category panels for Billing, General Support, Bug Reports, and Staff Appeals with distinct staff role pings.

One-Click Staff Claiming & Handoffs

Prevent multiple moderators talking over each other. Staff can claim tickets with one click, lock channels, or seamlessly reassign to senior admins.

Interactive Modal Questionnaires

Require users to submit essential details (order number, bug reproduction steps, in-game name) before ticket creation to eliminate back-and-forth.

Inactivity Reminders & Auto-Close

Keep ticket channels clean. ModMate pings inactive users after a set period and automatically closes abandoned tickets with full transcript archives.

Post-Ticket Satisfaction Surveys

Send automated 1-5 star feedback rating prompts upon ticket closure to track staff responsiveness and community satisfaction over time.

Frequently Asked Questions

Are web transcripts free with ModMate's ticket system?

Yes! Unlike other bots that lock web transcripts behind expensive tiers, ModMate offers unlimited HTML web transcripts with media previews and search capabilities completely free.

Can we create different ticket buttons for different departments?

Yes. You can configure multiple categories on a single panel (e.g. Billing, Technical Support, Player Reports) or post different panels in different channels with isolated staff pings.

How does staff ticket claiming work?

When a ticket opens, staff members click "Claim Ticket". The channel title updates, permissions adjust to notify the user who their assigned agent is, and other moderators can see that the issue is actively being resolved.

Can we connect game servers (FiveM, Roblox) or external webhooks to ticket logs?

Yes. ModMate features an integrated external logging pipeline that can pipe ticket creation, closures, and transcripts directly to your developer endpoints or game servers.

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